WHO MAY COMPLAIN?
Any citizen who witnesses or has direct knowledge of police misconduct may file a complaint with the Prairie Village Police Department. The citizen does not need to have been personally involved to do so.
RESPONSIBILITY - OURS AND YOURS
The Prairie Village Police Department views all citizen complaints against its employees very seriously, and actively pursues investigations into misconduct. For this reason, it is important for us to ensure that your complaint is based on fact. False reporting in an attempt to unjustly subject a police employee to undeserved discipline, or place his/her employment in jeopardy, can result in criminal charges and/or civil suit.
WHEN SHOULD YOU COMPLAIN?
You should file a complaint whenever you witness behavior by any Department employee that is contrary to Department policy, is a violation of City, State or Federal law.
HOW DO YOU FILE A COMPLAINT?
The on-duty shift supervisor is responsible for receiving complaints. The goal of the supervisor in the complaint process is to resolve issues between citizens and officers. This occurs through effective communication with both parties to obtain facts of the incident and to clarify any misunderstandings. If the complaint involves a supervisor, then a higher-ranking officer will receive the complaint.
If you do not feel comfortable discussing the matter in-person with a supervisor, you may complete the complaint form below, email your concerns directly to the Chief of Police, or call (913) 642-5151 to speak with the on-duty Shift Supervisor. You can also provide the information to our Dispatch center 24/7 and a supervisor will follow up shortly thereafter. Lastly, if you would like to return it at a later time, you may mail your complaint to:
Prairie Village Police Department
ATTN: Chief of Police
7710 Mission Road
Prairie Village, Kansas 66208
NOTE: Allegations of a serious nature will require a personal meeting at some point during the investigative process.
Complaints regarding bias-based policing can be filed with the Prairie Village Police Department for investigation and/or the complainant can contact the Kansas Attorney General for their review.
Kansas Attorney General’s Office
120 Southwest 10th Avenue #2
Topeka, Kansas 66612
785/296-2215
WHO INVESTIGATES THE COMPLAINT?
Department supervisors are charged with the maintenance of discipline and with overseeing the conduct of employees who they are responsible for supervising. A supervisor will interview you and any other witnesses. Information that must be included in the statement is the date, time, place, and details of the incident. If a supervisor is unable to resolve the issue, the complaint will be forwarded to the Chief of Police for resolution or further investigation. Depending on the seriousness of the allegation, the investigation may be conducted by another supervisor, command staff member, or another police agency.
WHAT WILL YOU BE TOLD?
You will receive correspondence from the Chief of Police at the conclusion of the Department’s investigation that outlines the facts of the complaint, applicable rules or laws that apply, and the finding of your complaint. Due to personnel laws governing employee privacy rights, you will not be apprised of the exact discipline of a Department employee
OUR COMMITMENT TO YOU
Courteous and professional police service, coupled with a prompt and objective response to complaints, is an intrinsic feature of our organization. The Prairie Village Police Department enjoys an excellent service record. It is our hope that your contacts with our employees are positive, and if not, we will endeavor to resolve your complaint. Of course, we would like to hear from you when we have provided you with commendable service, too!
